WEBSITE PRIVACY POLICY – CHANNBEA

 

We ask that you read this website privacy policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

 

This website privacy policy is divided into the following sections:

 

• Who we are
• Our website
• Our collection and use of your personal information
• Transfer of your information out of the EEA
• Cookies and similar technologies
• Marketing
• Your rights
• Keeping your personal information secure
• How to complain
• Changes to this website privacy policy
• How to contact us
• Do you need extra help?

 

Who we are

This website is operated by Beverley Channer trading as Channbea. We are an online store selling  A – Z Alphabet Canvass Tote Bags. For more information see the About Us page.

 

We collect, use and are responsible for certain personal information about you. When we do so we are regulated by the Data Protection Act 2018 and we are responsible as ‘controller’ of that personal information for the purposes of the Act.

 

Our website

This privacy policy relates to your use of our website, www.channbea.co.uk.

 

Throughout our website we may link to other websites owned and operated by certain trusted third parties to make additional products and services available to you). These other third party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other third party websites, please consult their privacy policies as appropriate.

 

Our collection and use of your personal information

We collect personal information about you when you access our website, register with us, contact us, send us feedback, place orders and purchase products via our website, post material to our website and compete customer surveys or participate in competitions via our website.

 

We collect this personal information from you either directly, such as when you register with us, contact us or purchase products via our website or indirectly, such as your browsing activity while on our website (see ‘Cookies’ below).

 

The personal information we collect about you depends on the particular activities carried out through our website. Such information includes:

 

• Identity Data; includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
• Contact Data; includes billing address, delivery address, email address and telephone numbers.
• Financial Data; includes bank account and payment card details.
• Transaction Data; includes details about payments to and from you, details of products and services you have purchased from us and details relating to any legal services we provide or propose to provide to you.
• Technical Data; includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.
• Usage Data; includes details of your use our website or services or your visits to any of our sites including, but not limited to, traffic data and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
• Profile Data; includes your username and password, your interests, preferences, feedback and survey responses.
• Marketing and Communications Data; includes your preferences in receiving marketing from us and our third parties and your communication preferences.

 

We use this personal information to:

 

• create and manage your account with us
• verify your identity
• provide goods and services to you
• respond to and assist with any queries you may have about our goods and services
• customise our website and its content to your particular preferences
• notify you of any changes to our website or to our services that may affect you
• improve our services

 

This website is not intended for use by children under the age of 13 and we do not knowingly collect or use personal information relating to children.

 

Our legal basis for processing your personal information

When we use your personal information we are required to have a legal basis for doing so. There are various different legal bases upon which we may rely, depending on what personal information we process and why.

 

The legal bases we may rely on include:

 

• consent: where you have given us clear consent for us to process your personal information for a specific purpose
• contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
• legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)
• legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)

 

Further information—the personal information we collect, when and how we use it

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

 

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

 

Purpose/activity	Type of data	Lawful basis for processing
To register you as a new customer	Identity   Contact	Your consent
To process and deliver your order, including managing payments, collecting money owed to us and delivering our products to you	Identity   Contact   Financial   Transaction   Marketing and Communications	Your consent   Performance of a contract with you Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you including notifying you of changes to any services	Identity   Contact   Profile   Marketing and Communications	Your consent   Performance of a contract with you   Necessary for our legitimate interests (to keep records updated and to analyse how customers use our products/ Services)   Necessary to comply with legal obligations (to inform you of any changes to our terms and conditions)
To administer and protect our business and our websites the services including troubleshooting, data analysis and system testing	Identity   Contact   Technical	Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security)
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences	Technical   Usage	Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

 

Who we share your personal information with

We routinely share your personal data with our third party suppliers, including as follows:

• delivery companies who deliver goods to you on our behalf;
• service providers providing software as a service for the hosting of our website (currently Compass Web Design Ltd); and
• service providers providing payment processing software (currently Stripe Payments UK Ltd)

 

This data sharing enables third parties to perform functions on our behalf that are required in order to process and despatch your order.

 

We will share personal information with law enforcement or other authorities if required by applicable law.

 

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

 

Whether information has to be provided by you, and if so why

We require you to provide Identity Data and Contact Data to enable you to purchase products and to enable us to fulfil orders you place for our products. We will inform you at the point of collecting information from you, whether you are required to provide the information to us.

 

Transfer of your information out of the EEA

We do not transfer your personal data outside the UK or the European Economic Area (EEA).

 

Cookies and similar technologies

A cookie is a small text file which is placed onto your device (eg computer, smartphone or other electronic device) when you use our website. We use cookies on our website. These help us recognise you and your device and store some information about your preferences or past actions.

 

For further information on our use of cookies, please see our [insert link to Cookie Policy].

 

For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.

Marketing

We would like to send you information about our products and special offers, which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone, text message (SMS) or automated call.

 

We will only ask whether you would like us to send you marketing messages when you tick the relevant boxes when you register with us and / or complete our online order form.

 

If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:

—contacting us at sales@channbea.co.uk

—using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts

 

It may take up to five days for this to take place.

 

For more information on your rights in relation to marketing, see 'Your rights’ below.

 

Your rights

Under data protection laws you have a number of important rights free of charge. In summary, those include rights to:

 

• fair processing of information and transparency over how we use your use personal information
• access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
• require us to correct any mistakes in your information which we hold
• require the erasure of personal information concerning you in certain situations
• receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
• object at any time to processing of personal information concerning you for direct marketing
• object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
• object in certain other situations to our continued processing of your personal information
• otherwise restrict our processing of your personal information in certain circumstances

 

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.

 

If you would like to exercise any of those rights, please:

 

• email, call or write to us
• let us have enough information to identify you (eg account number, user name, registration details),
• let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
• let us know the information to which your request relates

 

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

 

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

 

How to complain

We hope that we can resolve any query or concern you raise about our use of your information.

 

Data protection laws also give you right to lodge a complaint with a supervisory authority. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.

 

Changes to this website privacy policy

We may change this website privacy policy from time to time, when we do we will inform you via email.

 

How to contact us

Please contact us using the details below if you have any questions about this privacy policy or the information we hold about you.

 

If you wish to contact us, please send an email to sales@channbea.co.uk, write to 31 Verney Street, London NW10 0AY or call 07943556433.